Build what radiologists will thank you for.

Key responsibilities

Own the go-live

• Run each implementation end to end, from kickoff through the first weeks of production reading, as the single point of accountability for the customer and for us.
• Build and hold the project plan: scope, milestones, dependencies, risks, and the decisions that need a name and a date next to them.
• Keep a steady cadence of status with the customer's project sponsor, and escalate early rather than late.

Workflow mapping and configuration

• Sit with radiologists, technologists and operations leads to document how work actually moves today, not how the org chart says it does.
• Translate that into worklist configuration: reader profiles, credentials, subspecialty, licensing, workload targets and routing behaviour.
• Coordinate interface work with our integration engineers: HL7 feeds, order and result flows, PACS and RIS touchpoints, and the normalization each site needs.

Training and adoption

• Train radiologists and staff in the reading room, on their studies, not on a demo dataset.
• Build the reference material each site keeps: quick-start guides, super-user notes, and the escalation path for week one.
• Watch the first production days closely and tune configuration while the team is still forming its habits.

Handoff and feedback

• Transition the account cleanly to support and customer success, with open items written down and owned.
• Bring what you learn back to product: the configuration people always ask for, the step that always confuses, the report nobody uses.

Required qualifications

• Experience running customer-facing software implementations, ideally in healthcare IT.
• Working familiarity with radiology operations and the systems around a read: PACS, RIS, EHR, dictation and reporting.
• Comfort with clinical stakeholders, including radiologists, and the judgment to know when to push and when to listen.
• Strong written communication. Plans, status and decisions that a busy sponsor can read in two minutes.
• Willingness to travel to customer sites for kickoffs and go-lives.

Nice to have

• Hands-on exposure to HL7, DICOM or interface engines.
• Experience with workflow orchestration, peer review or critical-results products.
• A background inside a radiology group or imaging department.
• Familiarity with a PSA or project tool such as RocketLane, Smartsheet or similar.

What success looks like in 90 days

• You have run at least one go-live to production reading, with the plan and risk log as the record of how it went.
• A repeatable implementation playbook exists: kickoff deck, workflow-mapping questions, configuration checklist, training outline, handoff criteria.
• Customers know who to call, and the first-week escalation path has been used and worked.
• Product has a written list of the friction you saw, ranked by how often it came up.

Growth path

• Grow into leading the implementation function as deployment volume increases, with implementation consultants and trainers alongside you.
• Shape how NewVue deploys at scale: standard timelines, reusable configuration patterns, and the metrics that say a go-live went well.

Benefits

• Comprehensive health, dental and vision insurance.
• Unlimited PTO, with the expectation of responsible use and alignment with team needs.
• Fully remote work environment. Work from anywhere in the U.S.

Key responsibilities

Platform engineering and AWS

• Build and own AWS foundations: VPC design, subnets, routing, security groups, WAF, KMS, IAM, backups, and DR (RTO/RPO).
• Implement infrastructure as code (Terraform and/or CDK) with reusable modules, environment strategy, drift detection, and change control.
• Operate core services (ECS/EKS, EC2, RDS/Aurora, S3, SQS/SNS/EventBridge, API Gateway/ALB/NLB) supporting multi-tenant microservices and data flows (HL7, FHIR, S3/SFTP).

CI/CD and release engineering

• Standardize pipelines for all services (build, test, scan, deploy) with artifact versioning, progressive delivery (blue-green and canary), and automated rollback.
• Implement test gates (unit, API, contract, smoke), schema and API compatibility checks, and zero-downtime migrations.

Observability and reliability

• Establish logs, metrics and traces with golden dashboards. Define SLIs, SLOs and error budgets per product.
• Lead on-call readiness: runbooks, incident response and postmortems, MTTR improvements, capacity and performance tuning, and cost optimization (tagging/FinOps, Savings Plans).
• Stand up monitoring and alerting with Datadog, Dynatrace or similar, and manage vendor integrations.

Security and compliance by design

• Embed SAST/DAST, dependency and container scans, IaC policy-as-code, SBOMs, and secrets management in the pipeline.
• Partner with the CTO on HIPAA, SOC 2 and HITRUST controls. Document and evidence those controls inside CI/CD and the cloud.

Developer experience, the paved paths

• Provide service templates, adapter scaffolds, local dev tooling, and reference repos that enforce best practices by default.
• Coach engineers on cloud and runtime patterns: resiliency, retries, fan-out and fan-in, idempotency, backpressure.

Cross-functional delivery

• Work with the Head of Engineering to align capacity and keep the bi-weekly release train on time.
• Partner with the CTO and Lead Architect on platform guardrails and reusable pipes for product teams (ingress and egress APIs only).
• Support the COO, TPM and Implementation on onboarding tiers and reusable adapters for customer go-lives.

Required qualifications

• 7+ years in DevOps, SRE or platform engineering, with 3+ years leading or acting as the primary owner of cloud platforms.
• Deep AWS expertise: networking, IAM and KMS, containers and orchestration, RDS/Aurora, eventing, with IaC at scale (Terraform and/or CDK).
• Proven CI/CD design and operation: progressive delivery, automated rollback, artifacts, environment promotion.
• Strong observability practice (logs, metrics, traces), SLO and SLI design, and incident management (on-call, postmortems).
• Security-minded: secrets management, least privilege, image, dependency and IaC scanning, and experience supporting HIPAA, SOC 2 or similar.
• Proficiency in a scripting language (Python, TypeScript or Bash) and solid Git workflows.
• Excellent collaboration and communication across Product, Engineering, Implementation, and Security and Compliance.
• Comfort working with mixed in-house and outsourced teams.

Nice to have

• Healthcare and radiology data flows (HL7, FHIR), PHI handling patterns, and regulated-environment experience.
• Contract testing, schema registries, and message replay or poison queue handling.
• Datadog or Dynatrace administration, and FinOps practices.

What success looks like in 90 days

• One standardized CI/CD pipeline pattern adopted by product teams, with blue-green or canary live for at least one service.
• Baseline observability with golden dashboards, and documented SLOs for the Reporting and Cockpit services.
• Terraform or CDK modules in place for core infrastructure, backups and DR tested, secrets centralized.
• An incident and runbook library started, MTTR trending down, and the first cost dashboard live.

Growth path

• Build a small platform and SRE function, with an SRE and a QA automation partner.
• Evolve the paved-path tooling, expand policy-as-code, and scale multi-tenant controls as customer volume grows.

Benefits

• Comprehensive health, dental and vision insurance.
• Unlimited PTO, with the expectation of responsible use and alignment with team needs.
• Fully remote work environment. Work from anywhere in the U.S.