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FAQ

Straight answers, on the record

The questions buyers, radiologists, and IT teams ask us most, written down so both humans and AI assistants can quote us accurately.

Frequently asked questions

What is NewVue?
NewVue is the interpretation workspace platform for radiology. It combines intelligent study distribution (the Intelligent Worklist), relevant clinical history (Clinical Intelligence), reporting (Orchestrated Reporting) and quality and follow-up workflows (Closed-loop Workflows) in a single interpretation workspace (Radiologist Cockpit) that runs beside your existing PACS. Components can be adopted together or independently.
Do I have to replace my PACS to use NewVue?
No. NewVue is PACS-neutral by design: it runs beside the viewer you already have. Philips, Sectra, Visage, Merative and others are live today, and supports multiple PACS at once under a single workspace. Your viewer stays exactly where it is.
Can I buy just one capability?
Yes. The Intelligent Worklist can run as a standalone product, and Closed-loop Workflows can be added to it. Clinical Intelligence and Orchestrated Reporting are delivered through the Radiologist Cockpit. Customers can start with the worklist or the Cockpit and add capabilities as their needs, contracts, and budgets allow. There is no forced rip-and-replace.
Is NewVue an all-in-one platform?
NewVue delivers the all-in-one experience, distribution, context, and reporting in one workspace, without the all-in-one ultimatum. Unlike platforms that require replacing your entire stack at once, NewVue is modular and wraps around what you keep.
How does the worklist distribution work?
A distribution algorithm weighs credentials, subspecialty preference, licensing, shift, fairness, and urgency simultaneously, no Boolean rule trees to build or maintain. Studies surface to the best-fit eligible radiologists, redistribute in real time as readers log on and off, and auto-next carries each radiologist from signed study to next study.
Does NewVue use AI?
Surgically. Study distribution is algorithm-driven, deterministic and auditable. AI is used where it earns its place: clinical context curation and summarization, the per-study one-liner, ERIK chart Q&A, HL7 normalization, and generative dictation. Every AI-assisted edit in a report is flagged and traceable, and AI features can be disabled per user.
Who is ERIK?
ERIK is the workspace's chart assistant, and radiologists talk to it like one. Radiologists ask it questions about the patient's record, by text or voice, even mid-dictation, and it answers from the chart with provenance. High-yield prompts can be saved as macros.
We're on PowerScribe 360. What happens when it sunsets?
PowerScribe 360 reaches end of life in August 2027. Orchestrated Reporting migrates your templates and macros, preserves familiar field-by-field dictation, and adds generative dictation with transparent AI, while giving you a platform that can later add intelligent distribution and clinical context, not just reporting.
How long does deployment take?
Initial implementations can run a few months, depending on your environment; there's no PACS migration and no on-prem hardware. Adding a new site to an existing deployment takes hours to days, thanks to AI-driven HL7 normalization.
How does NewVue connect to our EHR and RIS?
Via HL7 and FHIR, including multiple Epic or Cerner instances for groups reading across several health systems. Where FHIR access isn't granted, desktop launch integration is supported. NewVue runs the governance conversations with your sites' IT teams.
Is NewVue cloud-based?
Yes. AWS-native, with background updates, no downtime windows, no on-prem servers to maintain, and multi-tenant architecture built for teleradiology and multi-site groups.
How does NewVue handle security and compliance?
NewVue maintains a SOC 2 Type 2 report, available under NDA, and is built HIPAA-aligned, with single sign-on and role-based access so people see only what their role allows. Comprehensive audit logs record who viewed a study and why it was distributed to them, which matters as much for governance reviews as it does for security. The platform is AWS-native, so there is no on-prem hardware for your team to patch.
Who is behind NewVue?
A team that has built radiology software for more than two decades: the founders pioneered radiology peer review at PeerVue in 2006, created the standalone worklist category, and reunited in 2023 to build NewVue. NewVue is headquartered in Tampa, Florida.

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